Answers Anytime
Pick Up the Phone or Visit Us Online

It's 2 a.m. and you have a question? No problem. We offer you a variety of ways to work with us.

Telephone
Real people take your toll-free calls 24 hours a day, 365 days a year. And they're equipped with the information you need, whether you are calling about benefit coverage, claims or general health questions. Nurse case managers are on duty around the clock.* And foreign language interpreters speak more than 90 languages.

Online
Understanding your health benefits has never been easier. With your My First Health® Website, you can take care of a variety of transactions right from your keyboard.

	Locate a network doctor, hospital, pharmacy or dentist with our online directories.
	Verify personal benefits information including coverage levels.
	Review the status of claims filed and submit information needed to process pended claims.
	Review the drug formulary which lists medications sorted by tiers that correspond to your co-payment/coinsurance.
	Browse health information using one of the most extensive resources available online.
	Take our online health assessment and learn ways to lower your health risks.
	Register online for support services for complex medical conditions.
	Request ID cards to replace lost cards.
	Send us an e-mail if you have questions.

* First Health nurse case managers cannot prescribe, give medical advice or diagnose. Members are advised to contact their doctors with specific questions.