True Member Service

We understand that calling customer service and having to listen to recorded messages or a list of numbers to press for different needs or departments is frustrating. We know your time is valuable, so we've designed our member services with your needs in mind. At times we may even call you to resolve an issue on the phone because we anticipate your needs. With First Health, you’ll be happy to know that you’ll have:

	Real people taking your calls 24 hours a day, 365 days a year.
	One toll-free number for any health benefits question.
	Interpreters for more than 90 languages.
	Nurse case managers available around-the-clock.*
	Online Web tools that help you find the information you need.

Our member services representatives act as benefits coaches and are available any time of day or night to help you:

	Locate a network doctor, hospital, pharmacy or lab.
	Schedule your first appointment with a network doctor.
	Understand your benefit plan, including co-pays/coinsurance, deductibles and other details.
	Find information about medications and related co-payments/coinsurance.
	Initiate the percertification of a hospital stay, so you don't lose out on benefits for covered services.
	Find personal benefits information, including deductibles, Flexible Spending Account balances, claims status and eligibility of new dependents.
	Locate and understand general health information.