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First Health Frequently Asked Questions
At First Health, we're serious about supporting you with
the information you need—when you need it. To help you
use our website, we've answered some of your most commonly
asked questions about technical issues.
If you don't find the information you need, please submit
your question using the Contact
Us e-mail form.
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You'll receive a prompt reply. |
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Your question may help other users of our site. |
Technical FAQs
What are the minimum
requirements for this site?
To view this site, you need Netscape Communicator
4.0 or Microsoft Internet Explorer 4.0 or above. Screen
resolution should be 800 x 600, with the font size set to
small.
To use interactive features, you need JavaScript
engine 1.1 or above, included in your browser software.
If you receive JavaScript errors while using this site,
you may need to update your browser.
To view PDF files, you need Adobe Acrobat Reader
3.0 or above. With this software, you will see the PDF (portable
document format) file on screen exactly as it would appear
in hard copy. Please note that we have included text links
to downloadable Adobe Acrobat software in case you don't
already have it loaded into your system.
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Is my personal information
safe?
Your privacy matters to First Health. As you learn more
about our personalized services for plan members, you may
have questions about how we go about protecting your personal
information on the Internet.
In general, you may visit our site without revealing any
personal information. If you are a plan member, however,
you may choose to access your personal, customized information
online. The My First Health® website uses secure sockets
layer (SSL) encryption technology, the industry standard.
If your browser is set to alert you when you are about to
enter a secure site, you will see an alert box upon login.
Regardless of whether you see the alert box, your information
is still protected by SSL.
If you are the member of a plan that uses the services
of First Health, you will want to protect your password
and/or Personal Identification Number (PIN), since this
is how you access your personal information. Additionally,
remember to completely exit all the way out of My First
Health® when you have finished with your session, since
this will prevent anyone else from looking at your personal
information.
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Are e-mail messages
confidential?
To protect your privacy, please do not use e-mail to communicate
information that you consider confidential. Instead, if
you are a plan member, contact First Health by telephone
using your toll-free number. If you are a guest, you will
also find useful telephone numbers included in this site.
E-mail messages sent through our public website do not
provide a means for completely secure and private communications.
Like most, if not all non-encrypted Internet e-mail communications,
your e-mail may be accessed and viewed by other Internet
users without your knowledge or permission while in transit
to First Health.
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How do I use Adobe
Acrobat?
Adobe Acrobat Reader 3.0 or above is necessary for you
to view PDF (portable document format) files. With this
software, you will see the PDF document on screen exactly
as it would appear in hard copy.
When you click a PDF on our site, Acrobat will take a few
seconds to automatically launch and then display the document.
Please note that we have included text links to downloadable
Adobe Acrobat software in case you don't already have in
loaded in your system.
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Why do I have
display problems?
Our website has been designed to fit the majority of computers,
with a screen resolution of 800 x 600 pixels or higher and
the font size set to small. For optimum viewing, please
verify that your system has been set to these specifications.
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Why doesn't my e-mail
go through?
To use the e-mail links on our site, you must have an e-mail
program loaded into your system. If you do not have an e-mail
program, the links may not work.
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