At First Health, achieving satisfaction with our members is our number one goal. Here are just a few of the good things members recently had to say about us:

The following comment came from a member who worked with a First Health nurse case manager to purchase a new wheelchair for her son.   

“We really appreciate First Health’s help in getting us this fantastic wheelchair!  This new chair will impact Alan’s life in ways that even we have not thought of yet, but his future is clearly brighter because of this new capability.”

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Here’s what one new member had to say about the help and insight he received from a customer service representative:

  “I am a very, very satisfied new customer of First Health.  When I called [customer service], Roberta was helpful, pleasant, courteous, and very, very competent.  I was very pleased with the support I got from [her].”

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When this member underwent surgery to repair a hernia, she found the support she needed in First Health:

  “My relationship with First Health has been fantastic.  The service has been so fast—there’s never been any procrastination when paying the bills.  They have always come through for me and my family!”

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This member benefited greatly from the education and support she needed to help her through her pregnancy:

  “It’s hard sometimes to measure outcomes, but [the First Health Specialized Maternity Services] really made a difference for me—not just emotionally and financially, but it also made a big difference in the care of my baby.”

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When this member incurred large medical expenses during a high-risk pregnancy, she didn’t have to worry about whether or not the bills would get paid:

  “First Health is a company who cares about who’s behind the bills.  I had a lot of medical bills, but they really worked to understand my situation.  I really felt that First Health cared about me.”

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“There are some very good people at First Health.  They really interacted with Jim a great deal throughout his surgery.  He’s had nothing but extreme appreciation for everything they’ve done for him.”

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One of our nurse case managers worked with this member to help her manage several conditions and kept her informed on new and appropriate treatments:

“Joining the First Health® Care Support Program has been wonderful.  My relationship with my nurse case manager really means a lot to me.  It gives me a sense of security to know that there’s always someone there I can talk to, and that there’s someone who will call just to see how I’m doing.”     

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“My nurse case manager, Margaret, is marvelous!  She is compassionate and caring, warm and human, but most importantly, she gets results!  Her greatest asset - as a health care professional, is that she never “feels sorry” for me.  With Margaret on my side, I feel safe and secure; I know there is a person who actually cares and has integrity.”