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First Health Receives Medicine on the Net Web Excellence
Award
Contact:
Erin Gardiner
Public Relations Manager
(630) 737-5016
eringardiner@firsthealth.com
FOR IMMEDIATE RELEASE
DOWNERS GROVE, Illinois, February 6, 2003 – First Health
Group Corp. (NASDAQ: FHCC) announced today that its member
portal, which allows members to easily navigate for health
and benefit information in a personalized, client-specific
site, was named the 2002 recipient of the Medicine on
the Net Web Excellence Award for Best Design in the Consumer
Portals category.
"We are honored that the My First Health® Website
member portal received this recognition," said Dave Studenmund,
Vice President, Strategic Planning. "The award reflects our
desire to use technology to revolutionize member service in
the health benefits industry and make it true to life. The
portal's design allows for maximum usability, enabling health
plan members to conduct their business in the most effective
way."
First Health's member portal, introduced in 1998, allows
members to access features such as:
- The status of a claim administered by First Health
- An electronic directory that can search for a network
provider and provide a map and driving directions
- Live webchat or an e-mail form to communicate with
member service representatives
- Online appointment setting request forms
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- Member satisfaction and other surveys
- Eligibility verification
- Summary plan documents
- General health information links
- General information about First Health
- Answers to common questions
- Precertification forms
- Frequently used health plan forms
- "Staying healthy" information and tips
- Health risk assessments
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"The Web is an important tool for members to get all of
the health and benefit information they need to best utilize
their health plan," said Studenmund. "Our recent Consumer
Health Benefits Survey confirmed that people want both high-tech
and high-touch offerings - our member portal, complemented
with 24/7/365 member service representatives on the phone,
helps us to meet this important need."
The Medicine on the Net Web Excellence Awards, hosted by
COR Health LLC, www.corhealth.com,
an international publishing company, and its sister company,
COR Healthcare Resources, recognize outstanding websites based
on overall quality, user interface, design and content. Entries
were evaluated by a panel of 12 judges, comprised of some
of the world's top Internet and e-health specialists.
First Health, the premier national health-benefits services
company, specializes in providing large payors with integrated
managed care solutions. First Health is a unique national
managed care company serving the group health, workers' compensation
and state agency markets. Using technology to enable service
and managed care innovations, First Health sets the bar for
industry performance. For more information, visit the company
website at www.firsthealth.com.
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